TERMS OF SERVICE
By purchasing from SpotifyMarket, using our website, opening a ticket, contacting us on Discord/Telegram, or interacting with our services in any way, you automatically agree to these Terms of Service.
Please read everything carefully before buying. If you have any questions before purchase, you can ask us on our Discord server.
1) GENERAL TERMS
• These Terms of Service apply to all purchases made through our website, Discord, Telegram, or any other official support channel.
• Product-specific terms, warranty duration, product type, access type, and special notes are written in each product description. By purchasing, you confirm that you have read the product description.
• We reserve the right to refuse service, cancel support, or ban any customer who violates our Terms of Service, abuses support, opens false disputes, or acts in bad faith.
• Prices, stock, warranty rules, and product descriptions may be changed at any time without prior notice.
• We are not responsible if the buyer purchases the wrong product, does not read the product description, or misunderstands the product type.
2) PRODUCT DESCRIPTIONS AND WARRANTY
• Every product has its own warranty period written in the product description.
• Warranty can be lifetime, 12 months, 8 months, 6 months, 30 days, 48 hours, or any other duration stated on the product page.
• If a product description says “Full Warranty”, “Lifetime Warranty”, “30d Warranty”, “12 Months Warranty”, or similar, the warranty applies only according to that specific product description.
• If a product has a special condition, such as “works only on phone”, “use VPN if country does not match”, “Full Access”, “Limited Access”, “AutoPay”, or any similar note, the buyer is responsible for reading and following it.
• Warranty means replacement/support only if the product stops working within the valid warranty period and the buyer provides valid proof.
• Warranty does not automatically mean refund.
• We do not provide warranty if the buyer changed information incorrectly, used the product improperly, violated product instructions, shared the account publicly, resold it without care, caused the issue by their own actions, or failed to provide valid proof.
• For Full Access accounts, it is recommended to secure/change the account information after delivery if the product description allows it.
• For Limited Access/NFA accounts, we do not recommend changing account information unless stated otherwise in the product description.
3) REPLACEMENTS
• Replacements are only possible if the buyer provides clear and valid proof that the product has an issue.
• The buyer must provide the Invoice ID for any replacement request.
• Without the Invoice ID, we cannot verify the order and no replacement will be given.
• Buyers must save their Invoice ID after purchase. Losing the Invoice ID is the buyer’s responsibility.
• For invalid login/details claims, the buyer must provide a screen recording showing the full process:
- the invoice/order page,
- the delivered product information,
- the login attempt on the official product website/app,
- the error or issue.
• The recording must be clear and continuous. Do not cut, hide, pause, or switch screens in a suspicious way.
• Screenshots alone may not be enough for replacement.
• Support has the right to refuse replacement if the proof is unclear, edited, incomplete, fake, or not connected to the original order.
• Replacements are not guaranteed for issues caused by mass revokes, platform changes, buyer misuse, wrong device/region usage, or failure to follow product instructions.
4) REFUND POLICY
• All sales are final.
• We have a strict no-refund policy once the payment is received and the product/order is delivered or processed.
• Refunds, compensation, partial refunds, or chargebacks are not provided unless we decide otherwise at our own discretion.
• Opening a dispute, chargeback, or false claim may result in a permanent ban from our shop and support channels.
5) PAYMENTS, WRONG AMOUNTS AND SELLAUTH CONFIRMATION
• The buyer is responsible for sending the exact payment amount shown on the invoice.
• If you send the wrong amount, underpay, overpay, send to the wrong address, use the wrong network, use the wrong currency, forget fees, or make any other payment mistake, we are not responsible for the lost money.
• If SellAuth does not confirm the payment, we are not responsible for that payment and no product will be delivered until the invoice is officially confirmed by SellAuth.
• If the payment is not confirmed by SellAuth, the buyer must contact the payment provider/SellAuth support. We cannot manually confirm payments that SellAuth has not verified.
• Network fees, blockchain fees, PayPal fees, exchange rate differences, or any other sending fees are fully the buyer’s responsibility.
• If a buyer underpays and the payment is confirmed, we may only provide products equal to the amount received, or refuse the order depending on the situation.
• If PayPal is accepted for a product/order, it must be sent exactly as instructed. If the buyer sends the payment incorrectly, we are not responsible and no refund is guaranteed.
6) INVOICE ID REQUIREMENT
• The Invoice ID is required for all support, warranty, and replacement requests.
• The buyer must save the Invoice ID immediately after purchase.
• No Invoice ID = no replacement.
• We cannot search, verify, or replace orders without enough order information.
• Do not delete your invoice, receipt, email, or order page until your warranty period is fully over.
7) SUPPORT
• Support is available through our official Discord server and other official contact channels.
• If you have questions before buying, ask on our Discord server before placing an order.
• If you have a problem after purchase, open a support ticket and provide:
- Invoice ID,
- product name,
- clear explanation of the issue,
- screen recording/proof if required.
• Spamming tickets, insulting staff, lying, threatening chargebacks, or wasting support time may result in refusal of service and ban.
• Support response time may vary depending on workload, time zone, and stock availability.
8) FEEDBACK POLICY
• We respect honest feedback from real customers.
• However, any 1-star feedback without a valid reason, with a fake reason, with false claims, or posted before contacting support may result in a permanent ban from purchasing on our website.
• If there is a real issue, the buyer must contact support first and provide proof so we can check the order.
• Fake feedback, revenge feedback, blackmail feedback, or feedback used to force a refund/replacement will not be tolerated.
9) MASS REVOKES AND PLATFORM ISSUES
• We are not responsible for mass revokes, platform-wide bans, account removals, subscription removals, region changes, provider updates, or any other large-scale issue caused by the original platform/service.
• If a mass revoke happens, we may provide proof or explanation when possible, but warranty/replacement is not guaranteed unless we decide otherwise.
• By purchasing, the buyer understands that digital accounts/services can be affected by third-party platforms.
10) DIGITAL PRODUCT DISCLAIMER
• All products are digital goods. Once delivered, they cannot be returned like physical items.
• The buyer is responsible for using the product correctly and following the instructions in the product description.
• We are not responsible for buyer mistakes, wrong purchases, wrong region, wrong device, changed passwords by the buyer, account sharing, account resale problems, or failure to follow instructions.
• Products are provided as described on the product page at the time of purchase.
11) BANS AND REFUSAL OF SERVICE
• We reserve the right to ban or refuse service to any customer for:
- violating these Terms,
- opening false disputes,
- leaving fake or unjustified 1-star feedback,
- abusing support,
- scamming attempts,
- chargeback threats,
- disrespectful behavior,
- suspicious activity,
- repeated false replacement claims.
• A ban may remove the buyer’s ability to purchase again from our website.
12) TERMS UPDATES
• We reserve the right to update, edit, add, or remove any part of these Terms of Service at any time without prior notice.
• The active version of the Terms of Service is the one currently published on our website/official terms room.
• It is the buyer’s responsibility to check the Terms before purchasing.
13) CONTACT
For questions before purchase, support, warranty, or order issues, contact us through our official Discord server.
Discord: https://discord.gg/spotifymarket2
Telegram: https://t.me/spotifymarketofficial
By purchasing from SpotifyMarket, you confirm that you have read, understood, and agreed to these Terms of Service.